Just had to update the story about my experience with Life is Good:
I had mailed back the other customers’ orders and forgotten about the whole debacle when my dear friend, SueClegg, suggested on the blog that I contact the corporate office and let them know what had happened with Jakes Good Newport. So I took a few minutes yesterday to go on their website and send a short email to their customer service folks. It says that you’ll get a response within 48 hours.
This morning I got an email that said:
Hi Andrea,
I’m so sorry for what you experienced with your order from Jakes Good Newport and I want to thank you for taking the time to let us know. I will definitely forward this information and have someone look into this. Bad service from any Retailer carrying our products will not be tolerated.
Again, I’m truly sorry about this.
I hope you have a wonderful holiday season.
Donna
Life is good
I have such absurdly low expectations for customer service that I was pleasantly surprised that anyone gave a rat’s ass. I was satisfied to have brought the issue to their attention, and I thought I was done with the whole episode. And then two hours later, this popped into my inbox:
Hi Andrea,
I wanted to let you know that I forwarded your email to the Director of Retail Sales and she is forwarding it to the VP of Retail Sales and our Legal Department, they will contact Jakes Good Newport.
I have also emailed you a gift certificate that can be used on our website www.lifeisgood.com at any time.
Again thank you for contacting us and for your honesty.
Donna
Whoa!!! Like magic, two $50 gift certificates appeared! I am overwhelmed at the kindness and generosity of this company. This is wayyyyy above and beyond what was necessary – hell, I was impressed just to have someone from customer service acknowledge my note!
I simply had to pass along the good karma and wax about what a nice company Life is Good truly is. They made me smile today – and SueClegg, please pick out something at Life is Good and share in this windfall!